The player from Hungary had sent the required paperwork to the casino, However they ended up disapproved following 24 hours because the casino claimed the documents required to hold the participant's identify and banking account amount.
The participant from Spain was not able to access his account and retrieve the cashback amount of €141.53. He sought the money, not usage of the account. The complaint was reviewed, and it was determined that For the reason that participant's account was blocked, he wasn't eligible for that cashback reward as a consequence of The shortcoming to meet wagering necessities.
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The participant from Spain tried to generate his 1st withdrawal, but it really held finding turned down and returned to the betting page. The player stated betonred casino login that his account was verified Which he had contacted the casino several moments without resolution.
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The Grievances Team had been ready to reject the grievance as unjustified but experienced extended the timer For added player enter. However, because of the deficiency of reaction from the participant, the Complaints Staff had to reject the situation, staying not able to carry on with more investigation or options.
As Section of our casino overview approach, our pro staff gathers details regarding consumer help possibilities and readily available languages. You can find languages accessible at BetOnRed Casino within the table under.